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Published work by Ray Harkins
Are You Satisfied? (pdf)
A new twist on Maslow’s hierarchy of needs helps you understand what makes employees happy.
August 2019
The Language of Business: Why Measuring Cost of Quality Matters (pdf)
Arrival and departure curves help demystify customer flow.
May 2018
Two Crucial Errors (pdf)
Easy—but often forgotten—tactics that will set you apart from other job candidates
December 2017
To Change Is to Change Twice (pdf)
To create lasting improvement, change your
perception and change your reality
October 2017
The Observer Effect Unveiled (pdf)
Employ the observer effect in manufacturing and quality processes to bring about positive changes.
July 2016
Measuring Quality Control Effectiveness (pdf)
Well-designed quality system metrics can serve as meaningful indicators of the strengths and weaknesses of your organization’s processes
April 2016
Hard Facts on Soft Skills (pdf)
People skills can determine career advancement opportunities.
December 2015
Square Pegs, Round Holes (pdf)
How to cultivate the skills and qualifications employers want
December 2014
Expanding your Opportunities (pdf)
Sharpen your technical
aptitude to keep yourself in a ready state for new challenges
December 2009
Find the Answers You Seek (pdf)
Excel tool can help reconcile print-to-part discrepancies
August 2008
Quality Goes Green (pdf)
We can practice conservation and
help our organizations compete in the global
marketplace
July 2008
Quality in the First Person (pdf)
Uniquely Prepared: TV, billiards and Dale Carnegie mold a career in quality
May 2008
Indirect Measurement—Exchanging Certainty for Dividends (pdf)
Indirect methods often provide sufficient measurement certainty and are cost-effective.
June 2007
“The rare few who seek to combine their working profession with what they truly love do so through careful reflection, vision, and sacrifice.”
Ray Harkins